The Housekeeping crew prides itself on keeping the hotel clean and comfortable in order to create a ‘Home away from home atmosphere. All lodging establishments strive to give their clients a clean, appealing, pleasant, and welcoming environment that is also cost-effective. In a Hospitality Industry, nothing conveys a stronger statement than cleanliness. No amount of service, friendliness, or glitz can compare to the feeling a guest gets when they walk into an immaculate, tidy, and well-organized room. Both management and guests believe that maintaining a clean and orderly environment is essential for a hotel to fetch a reasonable fee and receive repeat business.
The provision of a clean, comfortable, and safe environment is characterized as housekeeping. It is not limited to the housekeeping department, as every employee in the establishment should be concerned with providing these services in their own department, such as the chef’housekeepers’ in the kitchen, the restaurant manager or head waiter’housekeepers’ in the restaurant, and the general manager has overall responsibility.
There Are Three Departments in Any Establishment That Are Specifically Concerned with Accommodation:
- The receptionists are in charge of selling and allocating rooms.
- The housekeeping department is in charge of planning, providing, and maintaining the rooms.
- The maintenance department, whose employees ensure that the rooms have enough hot and cold water, sanitation, heating, lighting, and ventilation, as well as maintaining and repairing individual articles and areas.
The Value of Housekeeping
Housekeeping is a hotel’s operating department in charge of the cleaning, maintenance, and aesthetic upkeep of the rooms, public areas, back areas, and environs. A hotel’s revenue comes from the selling of rooms, food, beverages, and other ancillary services including laundry, health club, and spa. A minimum of 50% of these sales is made up of the selling of rooms. As a result, the room sales account for the majority of the hotel’s profit margin, because a room can be sold multiple times. The effort made by a housekeeping department to provide a guest with a desirable room has a direct impact on the guest’s hotel experience. The hotel’s heart is its guestrooms. The housekeeping crew not only prepares clean guestrooms for arriving guests on a timely basis but also cleans and maintains the entire hotel to ensure that it is in good working order.
Also Read:- Hotel Management Career Scope Benefit and Salary in India
Housekeeping Department Responsibilities
- Housekeeping has a critical function to play in the hospitality business, including: achieving maximum efficiency in assuring the care and comfort of guests, as well as the seamless operation of the department.
- To create a welcoming environment and guarantee that all department employees provide courteous, dependable service.
- To maintain a high level of cleanliness and general upkeep in all locations under the department’s control.
- To supply linen to hotels, restaurants, banquet halls, conference venues, health clubs, and other locations, as well as to keep track of inventories.
- To provide uniforms for all employees and to keep proper stocks of such uniforms.
- To take care of the hotel linen, employee uniforms, and guest clothes laundry needs.
- Provide and maintain floral displays, as well as the hotel’s landscaped areas.
- In conjunction with management and interior designers, organize rehabilitation and refurnishing of the property as needed.
- To deal with articles that have been misplaced or found.
- To guarantee that all department employees are properly trained, controlled, and supervised.
- To develop positive working relationships with other departments.
- To guarantee that all department employees are aware of the department’s safety and security policies.
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