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The Front Office is also called the nerve center of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons, and visitors, they are collectively called “Front Office”.This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the r…
Read moreCommunication is the most important and the most used of all skills in the hospitality and tourism industry. Managers spend the largest portion of their time in verbal or written communications with their employees or outside parties. Other staff member communicates among themselves, as well as their managers, front-line employees suppliers, and so on; to give and receive the information they need to perform their jobs.Communication has been recognized as the means by which …
Read moreHOSPITALITY is a necessity for all industriesToday every industry in the service sector is searching for people who know how to identify the need of its customer and how to create a balance between satisfaction and service. We can see the clear-cut demand of such professionals in industries like the Hotel Industry, Tours and travel, Retail Sector, Pharmaceuticals, Banking, Insurance, Mutual Funds, BPOs, Food chains, Aviation, Export-Import, FMCG, Telecommunication, Healthcar…
Read moreWe must not ignore the importance of well-executed verbal and non-verbalcommunication skills in the hospitality sectorin this age of electronic communication. Whether it’s a face-to-face meeting in the hotel lobby, an email to a visitor, or a phone discussion with a potential guest.Excellent communication skills can improve a guest’s experience by demonstrating that you are paying attention to them, value their opinion, and communicate clearly. This can lead to more client l…
Read moreBeing profitable in the hospitality enterprise requires a little greater than simply understanding how to take an order or combine collectively a vodka soda. Those who pick out hospitality as their most important profession should have positive competencies in order to climb the ladder and subsequently manipulate or personal their very own restaurant, hotel, nighttime club, etc.Equipping yourself with the right capabilities not only helps you avoid emotional and physical exh…
Read moreFood and Beverage Service can be called the backbone of the hospitality industry. It also is at the core of several other sectors such as catering and food production. It can be part of a large hotel or tourism business and it can also be run as an independent business. The Food and Beverage industry not only is at the core of the hospitality industry, but it is also one of the largest markets with some reports estimating the F&B market in India to be more than Rs. 2 lak…
Read moreAttitude Is Everything In Hospitality Industry “It is easy to train someone to do a job, but it’s very hard to train someone with a poor attitude to be highly motivated. Attitude is something that an individual should develop within.If you don’t like something, change it. If you can’t change it, change your attitude. Don’t complain. The most significant change in a person’s life is a change of attitude. Right attitudes produce right actions A positive thought is the seed of …
Read moreCommunication is the most important and the most used of all skills in the hospitality and tourism industry. Managers spend the largest portion of their time in verbal or written communications with their employees or outside parties. Other staff member communicates among themselves, as well as their managers, front-line employees suppliers, and so on; to give and receive the information they need to perform their jobs.Communication has been recognized as the means by which …
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